Q-Free ASA collects and analyses data from our websites.

What data we collect

We collect a number of different data, most of which may not be linked to a specific user.

General data we collect when you visit our website:

• Behaviour on our site (sites visited, duration of visit, times visited, actions)
• Browser details (browser version, operating system, etc.)

Personal information we collect on actions:

• User and company details (if provided through a form)
• IP address (in case of visit from home address)

Why we collect the data

The reasons why we collect data.

Improve content and our marketing efforts

To analyse and improve our own marketing efforts and content, insight to user behaviour, like the number of visits per page, time per page and conversions, is key knowledge. We rely on Fathom Analytics to track such data, which gather this data in a completely anonymous way and without cookies.

Track leads, customer service and follow up

Any users data which is submitted through a form will be stored on our mail servers and in our CRM for better customer service and follow up. This information will include any information that you provide through the forms or further communication. This data is stored as long as necessary to handle the request or until you as a user request the deletion of this information.

Improve user experience

Some data are useful for our developers to improve the user experience. This includes browser versions, operating system, download speed, etc. We rely on Fathom Analytics to track such data, which gather this data in a completely anonymous way and without cookies.

Security

We collect the IP address from anyone who visits our website. We do this to detected fraudulent intent and be able to block or further analyse the behaviour of anyone with bad intensions. Information is stored on our servers for 30 days. If fraudulent intent is detected your IP will be stored as long necessary to protect our systems.

How we collect the data

We use several services to collect data.

• Website forms
• Fathom Analytics
• Server logs
• Firewalls

Permission to the collection of data

The collection of IP adresses are collected on any visit to our website to ensure good security. None of the IP adresses collected are used for marketing or directly linked to you as a user except for rare cases mentioned above.

Third parties with access to the data

Our web development and hosting partner, Creatur Media AS, has access to all the data mentioned above.

Data security

The data gathered though any visits or by actions on our website are transferred encrypted. We operate a strict user access policy, which means that only a few persons has access to this data.

Data retention

Your IP address will be stored for a maximum amount of 30 days.

Deleting, correction or insight to your data

By contacting Q-Free, you may ask for the deletion, correction or insight to the data collected from your visit or dialogue with Q-Free.

Contact information

You may contact Q-Free by using the contact form on our contact page.